HILO FOR WELLNESS & FITNESS
Your clients, your leads and your staff already live on WhatsApp. Hilo lives there too: it answers every lead in seconds, fills tomorrow's classes, chases renewals, and hands you the numbers every night — while you run the floor. Gyms, studios, spas and coaches all work the same way.
Someone asks about a trial at 9pm. By the time the front desk replies at noon, they signed somewhere else.
Booked is not attended. Every empty spinning bike tonight is revenue you already spent coaching hours on.
Memberships lapse quietly. Chasing them one by one is a job nobody at the desk has time for.
What Hilo does for a studio, in its own words
New message: 'Hi! Do you have morning classes? Prices?'
Answered in 40 seconds with the schedule and a trial pass. Marta booked Tuesday 7:00 — she's on the calendar and in the sheet.
Lead answered in under a minute
The first gym to reply usually wins the member. Now that's always you.
Fill tomorrow's 19:00 spinning class.
Reminded the 14 booked. Two cancelled — I offered the spots to the waitlist and both are taken. 14/14 again.
2 no-shows prevented
Confirmations, waitlists and last-minute swaps, handled in the chat your members already answer.
Who's up for renewal this week?
Six members. I drafted a renewal message for each with their usual plan — say go and they're sent.
6 renewals chased
You approve, Hilo sends and follows up. Retention without the awkward desk calls.
Send me attendance and new sign-ups every night.
Scheduled for 22:00: attendance by class, trials, sign-ups and revenue. I'll flag anything unusual.
Runs every night
Said once, done daily — and it writes first when something needs your eyes.
WHAT IT ADDS UP TO
<60s
first reply to every lead, 24/7
7h
of front-desk admin back every week
0
new apps for you, your staff or your members
1
nightly report with the numbers that matter
Yes. Hilo works alongside the tools studios already run — Mindbody and ClassPass for classes and memberships — plus calendars, sheets and email, and 500+ tools via integrations. If your system can export or receive email/calendar events, Hilo can work with it, and flows are tailored during setup.
Either. Hilo can run on a dedicated WhatsApp number for the studio, or work alongside your own with a visible '*Hilo*' prefix so clients always know when the assistant is writing.
Minutes. You describe the first thing you want handled — for example 'answer every lead with the schedule and a trial offer' — and Hilo prepares that flow before you pay anything.
Hilo answers in the language your clients write in — English and Spanish out of the box, and it follows the client's language automatically.
Hilo keeps the thread: leads answered, classes full, renewals chased, numbers delivered. You stay on the studio floor.