HILO FOR RESTAURANTS
Reservations, suppliers, shift swaps, reviews — it all happens on your phone, in the middle of service. Hilo picks up that thread: it confirms tables, turns voice notes into supplier orders, keeps the staff group readable, and reports the night's numbers when the doors close.
A table of six that never arrives on a Friday is not a message you missed — it's food, staff and covers you already paid for.
The fish order is a 58-second audio sent at midnight. If nobody transcribes it, Saturday starts without fish.
Somewhere in there is who covers Friday's shift. Finding it during service costs you the pass.
What Hilo does for a restaurant, in its own words
Confirm tomorrow's bookings and fill any gaps.
All 22 confirmed by WhatsApp. The 21:30 table of six cancelled — I offered it to the waitlist and re-booked it in 12 minutes.
0 empty tables from no-shows
Confirmations the day before, waitlist when someone drops — your covers stop depending on luck.
🎤 Voice note · 0:58 — tomorrow's market order
Order sent to the supplier: 6kg sea bass, 4 boxes of tomatoes, 2 of lemons. Delivery confirmed for 8:00 — it's on the calendar.
Audio → order in 60s
Transcribed, structured, sent and confirmed — before you take the apron off.
Who's covering Friday dinner?
From 214 group messages: Íker swapped with Ana (confirmed), the new runner starts at 19:00, and the extractor technician comes Thursday at 10:00.
214 messages distilled
Decisions, shifts and dates — you read the outcome, not the scroll.
Send me covers, sales and top dishes when we close.
Scheduled for closing time: covers by shift, sales, average ticket and the three best sellers. I'll flag anything unusual.
Runs every night
Said once, done daily — and it writes first when a number needs your eyes.
WHAT IT ADDS UP TO
<60s
from voice note to supplier order
24/7
reservation replies, even mid-service
0
new apps for you, your staff or your guests
1
closing report with covers, sales and stars
No — it works with it. Hilo sits alongside the tools you already run — CoverManager and TheFork for reservations, Google Maps and Tripadvisor for reviews — and handles the conversation layer: confirmations, waitlists and changes on WhatsApp, synced to the system you already use.
Yes. You (or the kitchen) send a voice note or message; Hilo turns it into a structured order and sends it to the supplier's WhatsApp or email, and puts the delivery on the calendar. You can require your approval first.
Hilo can run on the restaurant's WhatsApp number or alongside it with a visible '*Hilo*' prefix, so guests always know when the assistant is writing. You decide the tone and the limits.
Minutes. You describe the first thing you want handled — 'confirm tomorrow's reservations every evening' — and Hilo prepares that flow before you pay anything.
Hilo keeps the thread: tables confirmed, orders sent, the team in sync, numbers on time. You stay with your guests.