Delete your Hilo account
You can request account and associated data deletion without reinstalling Hilo or signing in. Hilo is operated by Squad as a Service SL.
Send a deletion request
Email us from the address linked to your Hilo account, with the subject “Delete my Hilo account”. If you no longer have access to that address, tell us so we can help verify ownership. Never include your password, login codes, recordings or payment-card details.
Request account deletionNo email app? Write to contact@hilo.cx using your usual email service.
We verify ownership before deleting anything. Acknowledging your request is not confirmation that deletion has finished. We will confirm the outcome and explain any data that must remain.
What the request covers
Your Hilo account, conversations, agent configuration and memory, uploaded files, and Hilo Notes recordings, transcripts, summaries and shared links. It also covers deletion requests to the service providers that process these data for Hilo.
Account deletion is permanent and applies across devices. It stops your Hilo instances and cancels their subscriptions as part of cleanup. Uninstalling the app, signing out, or cancelling a subscription alone does not delete the whole account.
Backups and retained records
Deleting active data and removing backup copies are separate steps. Ask us for the status of both. Limited billing records and security or deletion-audit records may need to remain for legal obligations, fraud prevention or to prevent deleted data from being recreated. These are not an active Hilo account.
Provider media deletion does not necessarily remove every operational log at once. For example, Recall documents seven-day log retention and removal of meeting URLs fourteen days after a bot terminates; custom metadata has a separate deletion scope. We will explain any applicable retained data when handling your request.